Evaluation Points

Maximum Weight: 10
Minimum Weight: 8

1-Professionalism of Audit Team

2- Clarity and Transparency

3- Communication and Responsiveness

4- Audit Value and Usefulness

5- Timeliness of Service

6- Impartiality and Fairness

7- Clarity of Audit Reports

8- Complaint and Appeal Handling

9- Competence of Back-Office Staff

10- Post-Audit Follow-Up

11- Overall, Client Satisfaction